Movable Type 3.2
April 25, 2008
How Not to Keep a CustomerKnitting , What, me? Have an opinion?
A few years ago, a new yarn store opened near where I was living at the time. I was a regular customer for a while, but I'm not anymore, partially because I live farther away (and closer to other stores) now, and partially because I'm not thrilled with some of the store's business practices. But I still go there occasionally, because I happen to be walking by or because I urgently need something when I'm in that town or whatever. Every time, the owner puts on a big show of being thrilled to see me, but it always includes a lot of "I haven't seen you in so long! Why haven't you been here?" Every time, I politely tell her that I've moved, so I'm not in the area as much. Every time, she makes a huge issue of it anyway. I end up feeling even less inclined to shop there, because it means I'll be interrogated about why I apparently don't spend enough money there as she wants me to.
Today, I met a friend who works in that town for lunch. We went to a cafe a few blocks from the yarn store - and there she was. The yarn store owner. And what does she say? "I haven't seen you in so long! Why haven't you been in to the store?" Sigh. Can't we just leave it at "Hi, nice to see you"?Posted by Kat at April 25, 2008 04:36 PM